Meridian Media Group – The Vision of Customer Care

The News

 

Timeshare Industry News_®

 

 

 

RE: Meridian Media Group Group, LLC

 

Dateline: Monday, May 12, 2008

 

 

Despite the company’s shyness, the more I learned about Meridian Media Group, the more I began to understand why they have tremendous potential. Their Timeshare Advisor Magazine is the largest of its kind in the industry. Their e-zine (electronic magazine) on the Internet is visited by over two million visitors.

 

First, their strength is in what they believe and their vision, or maybe “ambition” says it better. They want to be the premier alternative to the “Big Guys,” the Marriotts, RCIs, Hiltons, Intervals, etc., nationally. They want to be “the trusted advisor” with unmatched service for timeshare resellers in the industry and they want to be the most respected magazine, Timeshare Advisor Magazine, for both people wanting to purchase or sell their timeshares. They also want to be the best advertising venue for timeshare resorts and the support business that feed off the visitors that frequent the resorts, such as shopping, restaurants, drug stores, amusement parks, sports activities and tours.

 

Meridian Media’s stated mission is to be the most customer-oriented timeshare resale provider. To that end, they live by four corporate values they follow with near-religious zeal: open communication, unmatched service, personalized solutions and a caring culture. They also feel that if your employees are happy, then they will treat the customers with respect too. If satisfied employees lead to satisfied customers, Meridian Media’s larger ambition might just be within the company’s grasp.

 

Imagine a high-energy, entrepreneurial organization with a leader who is proud but humble, sharp as a tack and not afraid to use humor in his management style. I’m referring to Greg Crist, chairman and chief executive officer of the company. The Crist’s are also very involved in the community and have shown their commitment to “give back to the community” where they have made their success.

 

The company has a number of product categories which focus on timeshare sales and advertising in addition to facilitating timeshare rentals and coordinating the reselling of timeshares for its customers.

 

Rarely have I seen such a customer focus at a service provider. There’s a relentless pursuit of quality at Meridian Media. Customers tell me they are proactively notified if there is a problem and they are given refunds if Meridian Media makes a mistake. This isn’t like the “big guys” who can make you sign complex legal disclaimers even if the mistake is theirs. Meridian Media also likes to Keep It Simple for the Sellers (KISS); they only have a one-page agreement.

 

As large as the company has become, it’s obvious the CEO, Greg Crist, and his team all have years of experience in both marketing and advertising timeshare resales.